Customer Service
At Vantis Life, we ❤️ our customers! Our experienced customer support team is here for you if you need to:
- Update your payment methods
- Change a beneficiary on your policy
- Have a question about benefits
- Or any other need or question you might have!
Things you can do yourself on this website:
- Make a premium payment
- Complete a form and mail or fax to us for multiple reasons:
Policy Premiums, and Annuity Deposits should be mailed to:
Regular Mailing Address:
Vantis Life
P.O. Box 830116
Philadelphia, PA 19182-0116
Overnight Mailing Address:
Vantis Life
Lockbox #830116
525 Fellowship Rd, Suite 330
Mt. Laurel, NJ 08054-3415
All other correspondence should be mailed to:
Regular Mailing Address:
Vantis Life
P.O. Box 310
Millville, NJ 08332-0310
Overnight Mailing Address:
Vantis Life
302 High St #310
Millville, NJ 08332-0310
Only a policy or contract owner has the authority to make changes to any policy/contract issued by our company. If you are not the policy/contract owner, the release of information or request for changes cannot be accepted even if you are the insured, annuitant or a designated beneficiary.
With proper documentation, changes will be accepted by the Owner's Power of Attorney, Conservator or Personal Representative.
We are committed to protecting your privacy. For details, read our Privacy Policy.
Questions? Call customer service at 1-866-826-8471 or email at customerservice@vantislife.com. We are available Mon-Fri 8:30am - 6:00pm ET.
Claims
As you navigate through the many difficulties of losing a loved-one, we want to make sure the claims process is as easy as possible for you.
To initiate a claim you can contact us at:
Phone: 866-826-8471, option 4
E-mail: claimsdept@vantislife.com
Note: When filing a claim, you will need to provide a copy of a Photo ID and the Death Certificate.